Job Description

100% Remote

Contract Role

Length: currently until end of 2024  

Required: US Citizenship per client requirements

SUMMARY:

The Salesforce Business Analyst will work across teams to enhance the usage and functionality of Salesforce.

• This includes working with a variety of managers and use cases, and understanding both the business need and the system functionality.
• The ideal candidate is a strong Business Analyst who understands Salesforce and workflows, and can develop automated and scalable processes to meet our various teams’ needs.

TASKS AND RESPONSIBILITIES:

• Interface with Salesforce users to translate business requirements into effective Salesforce solutions
• Understand the data integrations and cross-departmental usage and impact of changes
• Understand and follow change controls processes, guiding users and business leaders through the change process as it relates to Salesforce
• Create technical requirements for developers and provide suggestions during the development stage that will meet customer business needs
• Build and maintain documentation of implemented flows versus conceived and original designs
• Work with the internal readiness and training organization to ensure new functionalities are clearly documented and reflected accurately in training materials
• Deploy new Salesforce capabilities to improve organization productivity, automate non-value add manual tasks and continuously improve various teams’ usage of Salesforce

Requirements:

• Bachelor’s Degree in Technology or related field*
• 5+ years as a Business Analyst or equivalent role
• Ability to effectively communicate business processes through the use of written documents and diagrams
• Experience designing Salesforce reports and dashboards that clearly communicate operational status and analytical trends
• Experience designing comprehensive test plans with measurable testing criteria
• Must be authorized to work in the United States
• Full COVID-19 vaccination may be required

Preferred Experience:

• 7+ years’ experience with Salesforce and prior experience working with business units to develop their usage and functionality of the CRM
• Bachelor’s Degree
• Salesforce Certifications preferred

*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.

The client is committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.

Full COVID-19 vaccination may be required

Must be authorized to work in the United States

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