Job Description

Voted One of the Best Places to Work in PA for 2023 and 2022!

3 Weeks Vacation Per Year

Monthly Profit Sharing Bonus

Medical Dental and Vision Insurance

Employee Discounts

Loyalty Rewards

We are seeking a motivated and customer service focused Account Retention Specialist to join our team. The ideal candidate will be responsible for managing and retaining our existing customer base. The Account Retention Specialist will work closely with our sales and customer service teams to ensure that our clients receive the highest level of service and support.

If you are a highly motivated individual with a passion for customer service and account management, we encourage you to apply for this exciting opportunity. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Responsibilities:

• Develop and maintain strong relationships with our existing customers
• Accountant Retention Specialists are responsible for the daily control and maintenance of expired accounts
• Identify and address customer concerns and issues in a timely and effective manner
• Work closely with our sales team to identify opportunities for upselling and cross-selling
• Account Retention Specialists play a key role in our company goal of product ownership through regular communication with customers to ensure they are staying on track with their payments as outlined in their rental agreements.

At Majik Rent to Own, our values, in particularly the Core Values, are of the utmost importance. These values are the basis of our company culture, and are guiding principles for all our associates. Majik's Core Values are what makes our culture unique from other businesses, and the Every Day Values define baseline expectations for all companies, including Majik.

Majik's Core Values:

• We Do What It Takes – Willing to do whatever is needed to help solve a problem, even if it's outside of our comfort zone or our day-to-day activities. This could mean having a difficult conversation with a co-worker or customer and/or literally cleaning a filthy fridge.
• We Own It – Learn from constructive criticism and own the results both positive and negative. Ask questions rather than just saying, I don't know. When an issue arises, bring it to the attention of someone who can help you solve the problem.
• We Serve Others – We believe in serving others. We believe in helping people (co-workers, customers, the community at large) and try to find ways to say, YES to co-workers and customers. This includes helping co-workers advance in their career goals, and by helping them to achieve a quality work/life balance.

Hours of work and attendance:

• Scheduled Hours:
• As an Account Retention Specialist your scheduled hours will be a maximum of 40 hours per week. Any overtime would have to be approved by a District Manager.
• Schedules are expected to be followed as they are written with any concerns addressed with the manager at least 30 days in advance in lieu of a sudden emergency.

Compensation details: 15-17 Hourly Wage

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