Job Description

Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities. Eastridge is hiring a Finance and Accounting Technician to be responsible for the Finance & Accounting software support function by providing software support as it relates to best practices in accounting; identifying system improvements; upgrading, installing, and configuring systems; onsite, classroom and remote training of end users on the use of the software. For immediate consideration apply today.

Responsibilities

• Responsible for the remote software system support function by leading all Software Support Representatives on the following:
• Software issues
• Front-line support answers the help desk phone line for all incoming service requests, including the emergency support line.
• Providing clients with answers to questions
• Provides guidance on ideal use of the software based on best practice and customer business processes and directs them to Professional services if needed.
• Create and maintain working documents, which include processes, procedures, how-to, known errors, etc.
• Provide recommendations for product improvements.
• Quality Assurance testing for bugs and enhancements
• Acts as the liaison for the Software Support department and all other Professional Services departments in order to ensure proper handoff of issues.
• Uses specialized Accounting & Finance knowledge and skills obtained through experience, specialized training, or certification to resolve complex support problems and escalated issues.
• Serves as point of contact for escalating advanced Finance & Accounting technical issues.
• Consults customers on the ideal use of the software based on best practice and customer business processes.

Requirements:

• Bachelor’s degree in accounting or equivalent from a four-year college/university
• Minimum of two (2) years related experience and/or training; or equivalent combination of education and experience
• Exposure/experience in preparing and presenting basic software training information.
• Knowledge and/or experience of aviation industry a plus.
• Bilingual is a big plus (Spanish is preferred).
• Knowledge of and/or experience in accounting processes strongly preferred.
• Must have the ability to be on-call beyond normal business hours and on weekends.
• Able to assume ownership of issues/problems/projects and resolve in a timely manner.
• Ability to operate independently with a high degree of productivity and reliability.
• Knowledgeable in current networking standards
• Familiar with system administration
• Fluent with Microsoft server 2003 and windows XP/Vista.
• Knowledge of Accounting systems (i.e. QuickBooks, Great Plains).
• Knowledge of client/server software systems, SQL, Interbase/ Firebird, and Oracle database systems a plus.
• Intermediate to advanced knowledge of Microsoft Office including Outlook.
• Hardware/Software troubleshooting experience in environments servicing local and remote users.

Benefits

• Medical, Dental, Vision, 401k eligible w/ 4% match (first day of the following month you started), after one year of employment additional retirement contribution, employee assistance program, gym reimbursement, tuition reimbursement ($5k per year), 2 paid volunteer days per year, vacation is on an accrual basis (15 days), 11 paid holidays

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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